Shipping and Delivery
Apparels (T-Shirt, Sweatshirt and Hoodies):
- Shipped from US suppliers.
- US - These items will ship in 5-10 business.
- International - These items will ship in to 2-3 weeks
Ornaments:
- Shipped from US suppliers.
- US - These items will ship in 5-10 business.
- International - These items will ship in to 2-3 weeks
Flags:
- Shipped from overseas.
- These items will ship in to 2-3 weeks
1. CAN I REQUEST A REFUND/EXCHANGE OR CANCEL MY ORDER?
- You would have 24 hours to cancel your order after ordering an item. Items that are already shipped won't be able to return/cancelled or exchanged. We don't issue refund unless you received the wrong item or the item is damaged. If you have an issue with your order, contact us directly within 7 days of product delivery and provide all necessary information and photographic evidence.
- If an order has not been delivered in 30 calendar days (USA) or in 45 calendar days (for international orders), you should contact us within 1 week in order to be eligible for a reprint/refund.
- If you have an issue with your order, contact us directly within 7 days of product delivery and provide all necessary information and photographic evidence. After investigation, we will determine if you are eligible to receive a replacement at no cost to you. Some issues do not qualify for replacement.
- We are not liable for any items that are shipped to the wrong shipping address or customized notes provided by customers. Please make sure your address is complete and correct before submitting your order. You could also find the customized notes in your order confirmation email as well. If you made a mistake on your order, please contact us immediately within 24 hours.
2. DO YOU SHIP INTERNATIONALLY?
- Yes we ship to most countries throughout the world.
- We use the UPS Mail Innovations to ship all orders and tracking will be available through them at www.ups.com. This tracking, however, only follows the package within the United States. After it departs a US Processing Center, it becomes the property of your country’s postal system.
- Shipping times for international orders vary greatly, but we would recommend that you allow at least 2-4 weeks for standard orders from the time it leaves the US for you to receive it internationally.
3. WHERE DO YOU SHIP FROM?
- We ship from our partnered vendors and manufacturers located in the USA and other countries. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing. Our shop's currency is in USD though!
- Shipped from USA: All Clothing Apparels (1-2 weeks)
- Other item may be shipped directly from our supplier.
4. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
- Order processing time takes 1-2 business days before shipment. Deliveries take usually 1-2 weeks! However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to 3-4 weeks. It depends what you purchased/where you live! You can 'CONTACT US' or email info@unisup.co for specific shipping times.
5. MY ORDER HAS NOT ARRIVED YET? EVEN AFTER YOUR PROMISED "2 MONTHS" WHY? (This apply only for our flags)
- While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region from where we produce. If it does not arrive by 8 weeks upon ordering, we can help reship your order or refund guaranteed! :)
6. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
- We ship items separately using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.
7. WHAT ABOUT POSSIBLE CUSTOM AND TRANSACTION FEES?
- Most of our products are shipped from the USA. Our prices are also in USD. We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country (very rarely this happens).
- While we shipped from the US, we are headquartered in Toronto, CA. Some credit card may charge a transaction fee. Most card do waive these fees. We are not responsible for any transaction fee charged by your card issuer.
8. WILL THIS ITEM GET TO ME BEFORE _________?
- If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. These items will probably not arrive on time. We are not held responsible for items that do not arrive before specified dates.